Shipping policy

  • Delivery information

We do offer fast, cost-effective shipping to most countries around the world.

We generally arrange your order within 24 hours on regular business days!

Most orders are processed through the warehouse the day after the order is received.

If we are temporarily out of stock, we will give an expected lead time for production and keep you updated.

If you need to verify availability, please contact us to via sophiashi.cross@gmail.com or by calling :+86 13921353628.

Shipments received by Buyer in a damaged condition must immediately be identified to Carrier. All claims for damaged shipments must be filed with Carrier.

Delivery time:

Typically this is 1-2 days (Korea or Jappan), 3-5 days (Mainland Europe), 7-10 days (the rest Europe, USA, Canada) and 10-14 days (Rest of World) however please allow up to 28 days for delivery to all international destinations. Tracking numbers for 'Large Letter' or 'Small Packet' services only provide a proof of delivery.

Tracking Numbers

Tracking numbers for all DHL, FedEx orders will be automatically emailed to you when your goods are shipped. Tracking numbers are also available from the 'Order History' screen when you log in to your account