Return requests must be made by Buyer within 14 days of the receipt.
No returns or exchanges on items that have been modified from their original length and finish (sanding or cutting), even if that work is done at our facility.
All returns must include an CROSS # (Return Material Authorization) issued by CROSS or the return shipment will be denied by CROSS.
Goods must be shipped to CROSS by Buyer within 7 days of issuance of RMA #.
Unless the product is defective or the return is a direct result of a CROSS error, Buyer shall pay the cost of return shipping and is responsible for insuring the shipment against loss or damage. Before returning any goods you must contact us to let us know, whereby you will be issued with an RMA number (see below).
Goods that are returned in used or damaged condition will not be eligible for refund.
All returns subject to a $20 re-stocking fee.
Exchanges:
Eligible for full refund (without shipping costs). No re-stocking fee
Exchange requests must also be made by buyer within 14 days of receipt.
All exchange requests must include an RMA # (Return Material Authorization) issued by CROSS or the shipment will be denied by CROSS.
Goods that are returned in used or damaged condition will not be eligible for refund.
RMA#( Returned Merchandise Authorization )
Before returning an item FOR ANY REASON you must contact us to let us know, whereby you will be issued with an RMA number. This number means we know to expect your return, what to look for and check and what you would like us to do. It also ensures we can identify it and process your return promptly when we receive it back.
Once you have been issued with an RMA number, it should be clearly written on the OUTSIDE of your box.
Unfortunately, due to the difficulty identifying or correctly handling goods which are returned without prior notification, we are unable to issue any refunds for products returned to us until you contact us regarding their return (which must be within 14 days of receipt).
Failure to clearly write your RMA number on the outside of the box for any returned goods could result in a delay identifying or processing your return.